Insights on business communication, technology, and support.

Kari’s Law Kari’s Law is named for Kari Hunt who was killed by her estranged husband in a motel room in Marshall, Texas in December of 2013. Ms. Hunt’s 9-year-old daughter had tried to dial 911 several times during the attack but was not able to because she did not...

With remote teams of employees becoming much more commonplace, employers are tasked with effectively managing their distributed workforce. Many technologies exist to enable and control resources available to remote employees. Voice-over-Internet-Protocol, or VoIP,...

Internet technologies have turned our world into a virtual office in which we can conduct business with employees, partners, suppliers and, best of all, customers all across the globe. Working in this virtual environment has become easier as well. Sophisticated video...

Texting is one of the most prevalent forms of communication in the country today. According to Mobile Marketing Watch, SMS text messages have a 98% open rate, with Forbes reporting that 90% of SMS text messages are read within three minutes of delivery. Because text...

If your business is new, relocating, or upgrading its network, it's important to make sure you install the right network cabling. Running the wrong voice/network cabling for your business can end up being very costly. It can reduce efficiency and productivity as well...

Now that voice and data services can be hosted on the Internet, it seems logical that any telecom service available via the Internet should be fine to handle voice communications for your business. Many of these online providers appear to be low cost, with systems...

Every contact you have with a customer allows you the opportunity to increase revenue. How you handle customer contacts affects your bottom line. Big businesses efficiently handle customers by building large, expensive call centers staffed by hundreds of sales and...

As the features and conveniences of smartphones have grown, so have the risks of using them. The more you and your employees use your smartphones to check email, make purchases, access bank accounts, download music, etc., the more tempting your phone becomes to...

One of the leading challenges businesses face is keeping overhead low. If your business is still using landlines or Public Switch Telephone Network (PSTN), you're missing the opportunity to not only lower overhead costs but to improve productivity. By using Voice over...